We are a small modern commercial printer based just outside of the city of Gloucester. Our small format products are printed on a modern computer controlled full colour landscape Hamada lithographic printing press or on a Xerox Docucolor digital press. On a good day we can produce about 2 tonnes of high quality full colour printed material!

We've got a lot of experience printing, but the 'net is still quite new to us, so your feedback and suggestions on how we can improve our on-line service would be really appreciated.

Like the vast majority of UK printers, we take our responsibilities to our employees and to the environment very seriously:

• solvents - installing new technology has reduced the use of solvents down to a tiny level.
• inks - we made the switch to high quality vegetable oil based inks in 2005.
• paper - over 98% of the paper we use is now FSC approved. There are a few speciality papers that are not yet FSC approved and we are updating the site to clearly show paper specific environmental information. We also offer a recycled alternative for business stationery. We do have an excellent recycled alternative for promotional print and will be adding this as an option to the site shortly.
• recycling - all waste paper is collected and recycled by a local contractor.
• waste disposal - all of the "non office" waste that we create is collected and processed by a government approved & registered waste processing company. Sadly for them, this is now a rare occurrence as automation and new technology has significantly reduced the amount created.

We're nothing special, all responsible UK printers will have similar processes, but we thought that you might want to know the above!

To ensure the prosperity and security of Inky Little Fingers Ltd., its employees and directors by providing high quality goods and services that consistently meet our customers’ requirements.

This will be achieved by a continuous process of quality improvement that encompasses:

1. Compliance with all relevant statutory and regulatory requirements.

2. A commitment to listen and respond to our customers’ needs and expectations.

3. A process of continual improvement in the service we provide to our customers by setting quality objectives and by the Management Team regularly reviewing these quality objectives.

4. Investment in the best and most appropriate manufacturing techniques, distribution logistics, customer support and service, in order to anticipate and satisfy our customers’ expectations of quality, delivery and value.

5. A continuing commitment to building a highly skilled, flexible and productive workforce through investment in training and team building.

6. A company-wide commitment to comply with the requirements of the quality management system where relevant procedures are understood and adhered to by all members of staff.